1.What is the difference between an authorized brand and an unauthorized brand?
The unauthorized product may be from the same factory as a well-known brand, and at times there is more stock than orders, so the leftover stock is purchased by companies like ours. However, it can't be sold under the well-known brand name. Also, a factory may make a model with the same quality as a well-known brand, but not 100% the same in every detail as a brand name. These can be purchased by companies like ours to sell on. Either way, there is usually only a few hundred of these items available to wholesalers to sell.
2.Why are the prices so cheap?
We get the products directly from the factory, and as they are not authentic, they are not authorized for sale by the big brands. Our prices reflect the actual cost of making the shoes, before the big brands add on their huge profit margins.
3.What’s the difference between UA and UA II?
We have upgraded all the details that our you-tubers have detailed as the differences between our original UA model and the authentic ones. Our UA II are an upgraded version and they look and feel the same as the authentic models. Every detail is perfect, and no-one can tell if they are authentic or not.
4.What is "UA"? What is "Reps"? What is the difference between "UA" and "Reps"?
"UA" means Unauthorized and, "Reps" means Replica. In an UA version the shoes are almost exactly the same as the authentic one, including the same material and most of the same details. Reps version normally looks the same as the authentic ones but made with cheaper material.
5.What about product assurance? Can I return the shoes if I find we don’t like the quality or color?
We will accept the following reasons for return of your items if you are not satisfied with them when you receive them.
1. The wrong item was sent to you.
2. The item has a quality issue.
If you want to return an item, it must be returned within 3 days of receipt, and in the same condition it was received. You need to contact us first before you return any item. Any item returned where we have NOT received prior notice of the return will be rejected. The shipping and handling of return items is the responsibility of the buyer.
6.Are the photos of the shoes real?
Yes all the photos are real, and they were taken by us. The lighting we use to photograph the product, and the colors displayed by your screen may make the colors appear slightly different on your device than the actual product. Our colors however match the authentic product. Although the shoes from our website are not an authorized brand, the product is nearly identical to the official brand, and they are great quality.
7. Where do you guys ship from?
Our shoes are shipped from Hong Kong. Our products are produced by Chinese manufacturers who specialize in high-quality shoes.
8.Can you ship to my country? How long does the shipping take?
We use DHL express and EMS to ship worldwide. The shipping cost is 30USD for every order. You will save money on shipping by ordering several pairs at a time.
Orders are shipped from our warehouse center within 4 to 10 business days from the date payment for the order is received and cleared (complete verification). Once the shoes are shipped, you will be issued with a tracking number to check the progress of your order.
9.Do I pay for the shipping cost? Who pays the tax?
Yes, you need pay for the shipping cost. The logistic company’s charge is 30USD per order.
We will write the invoice at a reduced rate to assist you with a tax reduction eg. 25 USD or $20 USD per pair.
10.I am concerned about custom clearance as the shoes are fake.
We have sold many pairs of shoes worldwide as you can see from the reviews we receive. If your shoes were held by customs, please don’t worry, we will try to ensure that you do receive them, if there is an issue, we will refund the purchase price to you.
11. Can you send me more pictures of the shoes?
Could you advise me which style you like? You can go to our website for the details www.artemisoutlet.cn as all our product photos are taken by us personally so they are authentic.
12. How do I know what size to choose?
All our shoes are true sizes, the same as the ones shown on our official website. If you still aren’t sure about your sizing after viewing the web site, you could go to an actual store to try them on, and then choose the most suitable from our website.
Yeezys: For Yeezys, we suggest you go a half size higher. What size do you usually wear? Contact with us to find out what should work best for you.
13.Is there Boost Technology?
The boost technology in our shoes is the same as the real ones, and made from the same materials. Our shoes come from the same factory as the well-known original brand.
The shoes from our website are not an authorized brand, however, the product is nearly identical to the official brand, and they are great quality. As they aren’t the official brand, we can sell them at very competitive prices. Our customers are the winners with quality and current design products that are affordable.
14.How can I pay for my purchases?
15.Can I pay Cash on Deliver?
Sorry, we don’t do cash on delivery, it has too many problems. We only accept online payment.
16. What is the process to purchase?
1. Go to our website
2. Choose the shoes and the size you want to buy
3. Add the shoes into cart
4. Fill out information needed and checkout.
You will then receive a confirmation email from us telling you that we have received the order. When the order ships, a shipping advice will be sent via email to the same email address you used in the order. This email will contain instructions on how to track your order. Note: It may take up to one business day for your information to be posted on the carrier's website, if you don’t get the shipping information from the carrier website in one day, check the next day and it should then be there.
17. Are you legit? Can I trust shopping on your website?
We are a well-respected company with customers world-wide. As you can see from our many reviews, our customers are pleased with our products, and we aim to give our customers great products at affordable prices and a reliable delivery service. If there are any issues, we do our best to resolve them to our customer’s satisfaction.
If you are concerned about your credit card information, please be assured that our customers information is fully protected as it is encrypted during transfer to the credit card payment gateway for full security. We never provide your personal information to other parties.
Once you place the order on our website, you would receive notification from the website informing you the status of your order. When the shipment is arranged, we will update the tracking number to you, and then you can check the delivery status by yourself on the DHL express official website. It is a good system that works well from start to finish.
18. Is my personal information safe?
Yes, your personal information is safe. The information you provide will ONLY be used for the purchase transaction and the delivery.
19.Is it safe to use my credit card?
It is safe to use your credit card. Our secure socket layer (SSL) software is recommended industry standard and the best software for e-commerce transactions. It will encrypt your credit card number and your supplied information to ensure a safe, secure shopping experience.
20.What should I do If my payment fails?
Usually the payment failure is due to slow internet. Please try again if the message is "pending/payment failure’. "Processing" means the transaction was successful. If it fails again, please check that your credit card information and your personal info is correct. If your card doesn’t work try Western Union or Bitcoin. Please advise the payment method you choose and I will send you the payment details you need.
21. Why was the item in my shopping cart no longer available at checkout?
The selection on our site is live and reflects what is in stock at that moment. Placing an item in your shopping cart does not guarantee the purchase until you have completed the checkout process, another customer may purchase the last item even if it is showing in your cart. If that happens, you will receive a message on the shopping cart page informing you that the item is no longer available, and that you should remove it from your cart.